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T4LUK Limited Terms & Conditions

Welcome to T4LUK Limited’s website www.t4luk.com. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website.

The term T4LUK Limited, T4LUK or “us” or “we” refers to the owner of the website whose registered office is T4LUK Limited, 1 St. John’s Road, Kent ME7 5NB. The term “you” refers to the user or viewer of our website.

A.      The use of this website is subject to the following terms of use:

  • We have an ongoing policy of improving and updating our website; due to this it is subject to change without notice and we reserve the right to update these terms from time to time without notice to you. We recommend you regularly revisit this page to ensure you have seen and are aware of our latest terms. The content of the pages of this website is for your general information and use only
  • T4LUK Limited makes all reasonable efforts to ensure that the information contained on this website is current, accurate and complete at the date of publication; however you should check the arcuracy of the information provided before proceeding with any transaction. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements and due diligence has been carried out on your part. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look and appearance. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • You must not restrict any other user from using and enjoying the service; and you must not upload, post, publish, transmit, reproduce or distribute in any way, information or other material on this website without prior written permission.
  • Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without T4LUK Limited’s prior consent, which you can obtain by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. . This email address is being protected from spambots. (You need JavaScript enabled to view it).
  • T4LUK Limited will endeavour to ensure that this website is accessible for 24 hours a day but will not be liable if‚ for any reason‚ the website is unavailable for any time or for any period. T4LUK Limited will have the right to suspend access to the site temporarily or permanently and without notice.
  • All prices on our website include VAT at the current rate of 20%.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

B.      General Terms and Conditions of use by Tenants / Applicants

  • Your registration and the applicable fee for so doing gives you access to our site and basic services. The fee of £3.99 per annum is non-refundable (students pay £1.99). Please read our free Tenants brochure and FAQs before registration to find out if our service is for you.
  • On registering you agree not to provide any contact telephone number; email address or any other details within the body of your tenant description or user name that will permit the general public to make contact with you. If you do so, your listing will be deleted and you will be banned from our site. Any fees paid will not be refunded.
  • In applying and registering to be on our database, you must specify the area or postcode in the UK that you wish to live or rent within as this enables landlords with properties in this area to make contact with you and for you (once referenced) to contact landlords
  • On applying to be referenced, you agree to provide truthful information about your circumstances especially when completing the referencing forms.
  • The service being bought is an independent report on your suitability as a tenant under an Assured Shorthold Tenancy with a private landlord.
  • Your identification documents and ID will be stored on a secure server and once you have submitted your reference application and a confirmation email issued; they will be deleted off our server. You are able to delete your documents at any time. Please keep a copy of your completed tenant application form or reference report on your computer for your own records. Please read our privacy and data security policies for more information on how we keep your information secure. Once you have paid for and submitted your application and LetRef have issued their report, your details will also be deleted from ours and their server. You can visit LetRef’s site for further details of their privacy policy.
  • You are required to complete and submitted all necessary information for referencing within 24 hours of payment. However if after 30 days of paying for a reference report and no request has been made; we will be unable to refund any fees paid and the reference may not be carried out.
  • LetRef Ltd reference report which will be dated and issued with a unique reference number, will be uploaded into your account within 3-5 days of you submitting your reference request (subject to LetRef being able to make contact with your stated contacts).
  • LetRef’s decision on whether you are deemed a suitable tenant is final. T4LUK Limited is unable to override it.
  • Only tenants with a “referenced” or “guarantor referenced” status will be allow direct access to landlords with properties in their search areas.
  • After being issued with a reference report by LetRef, your final status will either being “referenced” or “registered”. You have the option to suspend or deactivate your account if LetRef have deemed you not suitable to be granted a tenancy without a guarantor.
  • We allow applicants who are deemed not suitable to be granted a tenancy to reapply for referencing after 6 months or find a guarantor that is able to back or “guarantee” any tenancy agreement that they will enter into. (See guarantor section for further details).
  • Your reference report will be held on our database as long as your annual subscription is up to date. Only you can view it, print it or issue it.
  • You have the option to suspend or deactivate your account at any time and leave your information on our server. You can also request that we delete your account and totally remove all your details from our server. Your reference report will generally not be valid after 6 months from the date of issue.

C.      General Terms and Conditions of use by Private Guarantor

  • Your registration and the applicable fee for so doing gives you access to our site and basic services. The fee of £3.99 per annum is non-refundable. Please read our Guarantor brochure and FAQs before registration to find out if our service is for you. The service being bought is an independent report on your suitability as a guarantor under a deed of guarantee with a private landlord.
  • In applying to be referenced, you agree to provide truthful information about your circumstances especially when completing the referencing forms.
  • Your identification documents and ID will be stored on a secure server and once you have submitted your reference application and a confirmation email issued; they will be deleted off our server. You are able to delete your documents at any time. Please keep a copy of your completed tenant application form or reference report on your computer for your own records. Please read our privacy and data security policies for more information on how we keep your information secure. Once you have paid for and submitted your application and LetRef have issued their report, your details will also be deleted from ours and their server. You can visit LetRef’s site for further details of their privacy policy.
  • You are required to complete and submitted all necessary information for referencing within 24 hours of payment. However if after 30 days of paying for a reference report and no request has been made; we will be unable to refund any fees paid and the reference may not be carried out.
  • LetRef Ltd reference report which will be dated and issued with a unique reference number, will be uploaded into your account within 3-5 days of you submitting your reference request (subject to LetRef being able to make contact with your stated contacts).
  • LetRef’s decision on whether you are deemed a suitable guarantor is final. T4LUK Limited is unable to override it.
  • As a guarantor your details will be kept totally private and you will not have direct access to any landlord. You will however be able to log in and link your “referenced” status to that of any tenant thus upgrading that tenant’s status to “guarantor referenced”.
  • Tenants with a “guarantor referenced” status will have direct access to landlords with properties in their search areas.
  • Your guarantor reference report will be held on our database as long as your annual subscription is up to date. Only you can view it, print it or issue it.
  • You have the option to suspend or deactivate your account at any time and leave your information on our server. You can also request that we delete your account and totally remove all your details from our server. Your reference report will generally not be valid after 6 months from the date of issue.
  • Please note that by deleting your account from our database, you do not terminate any contractual arrangements you may have with a landlord. Please always check the period and extent of your liability as a guarantor.

D.      General Terms and Conditions of use by Local Authority Guarantor (LAG)

  • Registration by a Local Authority operating a recognised private sector guarantee bond or scheme can register online to be part of our database. The details of the scheme will be checked and operator’s registration validated by T4LUK. After this, the scheme administrator is offered access to our LA Guarantor service which is managed online. The service being utilised is T4LUK’s listing portal for the confirmation of suitable and vetted tenants under an AST with a private landlord.
  • Please read our Local Authority Guarantor brochure and FAQs before registration to understand the service that is on offer and your responsibilities.
  • By applying to be part of our LA Guarantor Scheme, you agree to provide truthful information about and vet applicants whom you have deemed suitable to be able to carry out their obligations under an AST agreement.
  • You agree to provide on your website or to landlords on request, details of your vetting criteria so that landlords are able to make an informed decision as to the risk profile of the tenant being registered by your body.
  • You also agree to T4LUK providing your scheme name on the tenant’s profile so that landlords can understand the nature of the scheme backing the tenant.
  • As a local authority guarantor your details will be kept totally private and you will have direct access to landlords so that you can house your tenants quicker.
  • You will be granted permission to “guarantee” your tenants and make them known to landlord with properties in the areas they are seeking to rent.
  • You are required to ensure that your access to our service and database is not used fraudulently as that could result in your account being terminated and the details of tenants you have “guaranteed” being suspended.
  • You have the option to suspend or deactivate your account at any time and leave your information on our server. You can also request that we delete your account and totally remove all your details from our server. Details of tenants you have “guaranteed” will be suspended and they will have to pay the appropriate fee to register.
  • Please note that by deleting your account from our database, you do not terminate any contractual arrangements you may have with a landlord. Please always check the period and extent of your liability as a guarantor.

E.      General Terms and Conditions of use by a Private Landlord

  • Our site is for the exclusive use of Private Landlords self managing their properties. By using our site and listing properties you confirm that you do not operate a Letting Agency and tenants can deal directly with you.
  • If you are not comfortable dealing directly with tenants (which is what our registered tenants wish to do), our service may not be for you and you should contact a reputable Agent to act on your behalf.
  • Please read our free Landlords brochure and FAQs before registration to find out if our service is for you.
  • Your registration and the applicable fee for so doing gives you access to our site and allows your online property portfolio to be created and for you to list up to 5 properties. The fee of £19.99 per annum is non-refundable and maintains your records and listed properties on our database for a year.
  • On requesting to list any property, you confirm that you are the sole owner or if in joint ownership, you have the other owner(s) permission to let and manage the property.
  • You also confirm that you have all the necessary consents, permissions, energy performance certificate (EPC); insurances and other documents required by law to enable you to legally let out the property listed.
  • You also confirm that you will provide a copy of the EPC to all potential tenants in advance of or during the property viewing. The legal EPC requirement can be met by either providing the EPC reference for the property or an image of the specific property’s rating in your listing. This requirement is mandatory.
  • As a landlord with a property listed on our site, you are able to make direct contact with tenants on our database looking for properties where yours is located.
  • We limit the number of photos to be uploaded with your listing to a maximum of 6. One main elevation plus five interior and exterior photographs.
  • You confirm that the property details as described by you are accurate and any pre-letting fees required will be stated in the listing. If fees are not shown on the listing, you confirm that none is payable by the tenant. This information provided by you can be relied upon by the tenant.
  • Your property listings will be held on our database as long as your annual subscription is up to date. Only you can edit it, classify it as “available”, “let” or “remove from portfolio”. However we require all landlords to mark their property as “let” as soon as a suitable tenant has been found and contracted with. This will also remove your details from our email alerts for that geographical area.
  • Your property can be quickly reactivated and made available for letting at anytime in the future by keeping your registration up-to-date or by paying the listing fee if you wish you property to be fed through to Zoopla.
  • We have two payment options for listing your properties:-
    Registration and listings — To be able to list any property on our website, the landlord is required to register. Registration costs £19.99 per annum and allows you to list up to 5 properties without further charge. Any further property created and to be listed solely on our site will be charged at £9.99 each.
    Upgrade to standard listings — Following registration and listing of your properties; you can decided to upgrade any or all of your property listing for £99 each. This upgrade will allow the selected property(ies) to be fed through to Zoopla (within a maximum of 48 hours) for up to four weeks or until let whichever is the earlier.
  • Please note that to keep the database up-to-date and provide an efficient service to our tenants, we do not feed “Let” properties to Zoopla.
  • With each upgraded property listing we also offer a time limited voucher (14 days from paying for your property to be listed) that enables you to sketch your floor plan and FloorplansUsketch to prepare professional looking floor plans for your property. We are unable to allow any other type of floor plans to be uploaded and we request that you do not do so. Floor plans that have not been generated by FloorplansUsketch will result in your property listing being deactivated until you remove the incorrect floor plan or upload a FloorplansUsketch floor plan. 

F.      Data Protection, Cookies and Privacy Policy

  • Our privacy and data security policies has details of what information we collect, what we do with that information, and any other related matters such as cookies. Our privacy policy forms part of these Terms and Conditions.
  • You agree that we can use and in some instances transfer to LetRef Ltd your personal information for the purposes of referencing. By continuing to use our Website you consent to our use of cookies.

G.      How to Contact Us

  • If you have any questions or if you have any complaints, please contact us. You can contact us by e-mailing us at This email address is being protected from spambots. You need JavaScript enabled to view it.

H.      Miscellaneous

  • We shall be under no liability for any delay or failure to deliver T4LUK’s services or otherwise perform any obligation under these Terms and Conditions if the delay or failure is caused by circumstances beyond our reasonable control.
  • If any portion of these Terms and Conditions is held by any competent authority (such as a court) to be invalid or unenforceable (either wholly or in part) the validity or enforceability of the other portions of these Terms and Conditions shall not be affected.
  • These Terms and Conditions do not give anyone who is not a party to them any rights under the UK Contracts (Rights of Third Parties) Act 1999. This does not affect any rights or remedies of anyone else which exist or are available apart from that Act.
  • These Terms and Conditions and your use of www.t4luk.com website and our services shall be governed by the laws of England and Wales and you agree to submit to the non-exclusive jurisdiction of the courts of England and Wales.
(Updated 27 October 2013)
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